Customer Help
Our happiness team is always here to assist.
Returns and Exchanges
If you need to swap an item
What is your returns policy?
Exchange for miss shipped items or defects.
I received the wrong item
We will make it right, call us
My order arrived damaged
call us
Where should I mail my authorized return?
call us
How do I receive customer support?
call or text us
What do I do if I entered an incorrect shipping address?
Call asap!
Can I change or cancel an order after I've submitted it?
We need to contact PayPal first
Can I pre-order an item that is sold out?
Generally yes, but best to call
Orders and Shipping
Common purchase queries answered
How long does it take for me to receive my order?
We ship in stock items quickly and by UPS.
How do I create an account?
Sign up or call us
How do I change my shipping address?
call us
How do I track the status of my order?
UPS tracking
Will you keep my credit card information on file?
use PayPal
Do you charge sales tax?
We charge sales tax on items that are taxable.
Do you ship to my country?
Only USA
Will my items come in one package?
We ship merch and oysters in separate packages